FraudLabs Pro Fraud Prevention
Analyze and detect high risk orders. Secure your business from fraud orders and reduce chargebacks. FraudLabs Pro Fraud Prevention protects your Shopify online store from payment frauds. Its comprehensive and advanced fraud detection algorithm engines will validate every single element (data point) pertaining to the order, such as IP geolocation, proxy, email, blacklist, credit card, transaction velocity and many more to accurately detect the fraud orders. You can customize your own validation rules and start protecting your online business.
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Overall sentiment is mixed, with many users praising its protective capabilities and ease of setup. However, there are significant complaints regarding false alarms, inability to prevent chargebacks, and poor developer support when issues arise.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Whitelist functionality for trusted customers
- • Better handling of chargeback scenarios
Common complaints
- Bug: Automatically capturing payments even if the order is not fulfilled.
- Performance: Reports of false fraud triggering and general unreliability.
- Support quality: Multiple instances of no response to support requests.
- Pricing: Some users feel the service is overpriced for the functionality.
- Confusing ux: Difficulty navigating the path to upgrade the service.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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