Fraud Control

by Shopify FraudFreeListed May 2023

Understand your fraud risk, block known fraud and automate operations to maximize revenue. Fraud Control provides you with the tools to automate fraud operations and maximize revenue. Understand your store's fraud risk with analytics, such as acceptance and high-risk order rates. Fraud Control will recommend predefined rules or you can create custom rules to block known fraudsters in the checkout before they become orders.

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Overall sentiment is mixed, with some users praising its ability to block known fraudsters and manage high-risk orders. However, several users reported significant functional issues, including rules not working as expected, difficulty accessing core features like the 'Rules' submenu, and limitations in blocking specific fraudulent patterns.

Mined from reviews and the listing

AI-extracted signals, not verified claims — read the source text before treating any of these as fact

What it actually does

Understand store's fraud risk with analyticsRecommend predefined or custom rulesBlock known fraudsters in checkoutAnalyze acceptance and high-risk order rates

Customers asked for

• Ability to block entire domains from fraudulent transactions
• Option to ban bots making more than X checkouts per minute

Common complaints

Bug: Rules submenu sometimes fails to appear, requiring browser refresh.
Missing feature: Cannot block entire domains, only individual email addresses.
Missing feature: Difficulty finding the feature to block checkouts before they become orders.
Performance: One rule failed to block multiple high-risk orders.
Confusing ux: Some users cannot locate the 'Rules' submenu via the admin navigation.