Shipway: Logistics Aggregation
One-Stop Logistics Solution for your eCommerce Business, with Courier Tracking, Order Notifications, NDR Management, and Returns & Exchange Automation.
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Overall sentiment is highly positive, with many users praising the platform's ability to streamline post-purchase workflows through features like branded tracking pages and automated notifications. Customers frequently highlight the excellent and responsive support received from specific team members.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Provide an accessible contact number for support
- • Improve billing transparency to only charge for used labels
- • Ensure label printing is manual or confirmed by the user
- • Improve handling of RTO shipments showing incorrect status
Common complaints
- Bug: App fails to configure or install correctly with Shopify.
- Bug: App automatically fulfills orders without confirmation or printing labels.
- Performance: App lags significantly during peak usage times.
- Support quality: Difficulty reaching support with no accessible contact number.
- Other: Incorrect billing charges, deducting funds for all orders regardless of service use.
Pricing perception
Reviewers call out the pricing as a pain point.
Also in Shipping rates, Delivery and pickup
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