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Emotive: SMS Marketing

by Bloom Digital By PrivySMS marketing4.094 reviewsFree to install. Additional charges may apply.

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Overall sentiment is highly positive, with many users praising the hands-on support and expertise of the team. Notable complaints focus heavily on confusing billing practices, misleading contracts, and difficulties with cancellation processes.

Mined from reviews and the listing

AI-extracted signals, not verified claims — read the source text before treating any of these as fact

What it actually does

SMS/Text MarketingTwo-way messagingSegmenting optionsPop-up creation for phone/email collectionShopify integrationCampaign planning and schedulingCustomer success management

Customers asked for

  • • Need clearer and simpler pricing structure
  • • Improve transparency regarding carrier fees and taxes
  • • Better tools for managing subscription cancellation processes
  • • More reliable reporting features

Common complaints

  • Pricing: Confusing billing elements like carrier fees and minimum spend requirements.
  • Support quality: Difficulty canceling service or receiving follow-up communication after initial support.
  • Bug: Reporting functionality is described as being extremely unreliable.
  • Other: Concerns over misleading contracts and automatic yearly renewals.

Pricing perception

Reviewers are split on whether the pricing is worth it.

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