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Postsell: Order Editing Upsell
Enable customers to self-edit their orders and upsell product recommendations driving up AOV
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Overall sentiment is highly positive, with many users calling the app a 'game changer' for reducing customer service workload. Specific praise was given for allowing customers to self-edit orders, such as changing addresses or sizes. However, some users reported significant issues with support responsiveness and functionality.
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What it actually does
Enable customers to self-edit ordersUpsell product recommendationsAllow customers to change shipping addressesAllow customers to change sizes or quantitiesEnable order cancellationAllow customers to download an invoice as a pdf
Customers asked for
- • Japan-specific name field order (Last Name, First Name)
- • Fixing the native upsells functionality
- • Improving translation capabilities
- • Adding support for order editing beyond address/size/quantity
Common complaints
- Support quality: Multiple users reported no response to support tickets or non-existent support.
- Bug: Reported issues include non-functional native upsells and general bugs.
- Confusing ux: A specific request was made to reverse the default name field order for Japan.
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