Returns & EU Withdrawal‑Button

Name: Returns & EU Withdrawal‑Button
Rating: 4.5 (86 reviews)

by 247APPS Returns and exchanges Order editing4.586 reviewsFree plan availableListed Aug 2021

Manage deine Retouren in Shopify like a Pro. Nahtlos in Shopify integriert. 100% zufriedene Händler. Retourenportal, Statistik und Vieles mehr.

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Overall sentiment is highly positive, with many users praising the app's ability to simplify the returns process and noting the excellent and fast support provided by the developers. A few users have mentioned encountering bugs or issues following app updates.

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What it actually does

Manages returns in ShopifyProvides a returns portalOffers return statisticsIntegrates with various shipping carriersAllows customers to initiate returns themselvesGenerates automatic return labelsSupports customizable return rulesHas video tutorials and documentation

Customers asked for

• Show comment field only for specific return reasons like Defect or Incorrect Delivery
• Provide a more detailed technical breakdown, such as available Liquid variables for emails
• Improve the ability to download DHL labels for customers
• Provide a more comprehensive help document instead of relying only on YouTube videos
• Fix the issue where the app stops working after DHL requires a password change

Common complaints

Bug: Issues with returns not being correctly closed or requiring multiple clicks.
Support quality: Some users reported support being unhelpful or failing to provide clear answers on technical issues.
Confusing ux: Difficulty viewing open cases in the updated support tool.
Pricing: Some users feel the monthly cost is high, especially for smaller shops.
Missing feature: Suggestion to only show comment fields for specific return reasons (e.g., defect).