Doppelganger
Merge duplicate accounts and get a better view of the actual Customer Lifetime Value. Every shop has to deal with duplicate accounts. Whether it is from Point Of Sale sales with credit cards or from customers using multiple email addresses to place orders. As a result, your Customer Lifetime Value (CLV) is often way off. With Doppelganger, you can find, link and merge duplicate accounts. Also useful for linking accounts from the same company together to determine the Life Time Value of a client company.
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Overall sentiment is mixed, with some users praising the developer's responsiveness and the app's ability to clean up duplicate accounts. However, there are significant complaints regarding the app's functionality, specifically that it does not actually merge customer records.
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What it actually does
Common complaints
- Bug: App fails to merge customers, only linking which does nothing.
- Support quality: One user reported no response after submitting requested support information.
Also in Customer loyalty - Other
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