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ClearSale Fraud Protection
Boost Shopify sales with the ClearSale app. Prevent fraud, reduce chargebacks, and enhance customer trust with an AI-driven protection. Install now!
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Overall sentiment is mixed, with many users praising the fraud protection and peace of mind the app provides. However, there are significant recurring complaints regarding support responsiveness, claim denials, and feeling misled about coverage details.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
AI-driven fraud detectionReduces chargebacksExpert manual reviewProvides chargeback guaranteeWorks in the background
Customers asked for
- • Need clearer documentation on which transaction values are covered
- • Improve response time for escalated support tickets
- • Provide a self-service portal for tracking claim reimbursement status
Common complaints
- Support quality: Support is difficult to reach, and responses are often slow or unhelpful.
- Bug: Issues reported include broken links for documentation and general system failures.
- Missing feature: Users feel coverage is unclear, noting transactions over certain values are unprotected.
- Other: Multiple users feel the service is a scam regarding chargeback guarantees.
- Performance: Some users reported an increase in false positives over time.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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