Cin7 Omni

by Cin7 Americas Inc. (Omni)Inventory sync$749/monthListed Aug 2021

Cin7 connects your products, sales channels, stock locations, orders, warehouses, workflows, reports and more into one automated solution.

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Overall sentiment is highly negative, with multiple reviewers citing persistent technical issues, frequent bugs, and significant difficulties with core functionality. A major recurring complaint is the poor and slow customer support experience.

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What it actually does

connects products, sales channels, stock locations, orders, warehouses, workflows, reportsintegrates with Shopifyintegrates with Amazonconnects to QBO and ShipTheorymanages inventory across 4 channels (3 x shopify and 1 marketplace)provides Inventory Planner for purchasing forecasts

Customers asked for

• Automatically sync Shopify images to Cin7 for product imagery
• Implement support for importing Shopify order tags for reporting
• Reintroduce phone support options
• Improve stability for basic inventory control functions
• Ensure data retention for wholesale channels

Common complaints

Bug: System randomly fails to push inventory updates to Shopify or Amazon.
Support quality: Support response times are excessively long, taking weeks or months for critical issues.
Missing feature: Inability to import Shopify order tags for reporting purposes.
Bug: The app has been deleting product variants from Shopify unexpectedly.
Other: Data deletion policies (like wholesale data) occurring without prior notification.