Canteen ‑ Deposits and Fees
Alcohol and Bottle Deposits * Beer and Can Deposits * Product Fees * Eco Fees * Handling Fees * Packaging Fees * Setup Fees * Design Fees * Rental Deposit Fee
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Overall sentiment is mixed, with many users praising the app's functionality for automatically applying deposits and fees, especially noting great customer service when issues arise. However, several users reported significant issues with inconsistency, incorrect charging amounts, and poor or slow support response times.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Ability to link deposits/fees to product variants
- • Need for more reliable fee application at checkout
Common complaints
- Bug: Inconsistent charging; sometimes core charges are applied, sometimes they are not.
- Bug: Fee rules have been deleting themselves without explanation.
- Support quality: Slow or non-responsive support when reporting bugs or issues.
- Performance: App is reported as slow on POS devices.
- Confusing ux: Glitch on the Close button confuses new staff.
Pricing perception
Reviewers are split on whether the pricing is worth it.
Also in Pricing - Other, Checkout - Other
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