Bad Customer
Identify problem customers before you ship. Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.
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Overall sentiment is mixed, with users praising its ability to flag known problem customers. However, significant complaints point to functionality issues, including the app not actually blocking orders and general instability upon setup.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • search feature for the blocked customer list
- • actual blocking of orders for bad customers
Common complaints
- Bug: Auto-removed customer notes leading to missed order instructions.
- Bug: App fails to load or displays a blank screen upon use.
- Missing feature: Users request the ability to search the existing blocked customer list.
- Bug: The block list does not prevent customers from placing orders.
- Performance: Initial setup or verification process fails to send expected emails.
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